Customer Service Representative - State Farm Agent Team Member
Full Time • Oxnard, CA
Benefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Free food & snacks
- Opportunity for advancement
- Paid time off
Position Overview
Are you seeking a full-time opportunity that offers meaningful work, professional growth, and competitive compensation? Join our dynamic team at a State Farm Agent's office, where you will play a key role in delivering exceptional insurance services and building lasting relationships within the community. This position is ideal for individuals who are customer-focused, driven, and eager to contribute to a reputable and well-established insurance agency.
Key Responsibilities
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Customer Relationship Management: Proactively establish and nurture strong, trust-based relationships with new and existing customers through various communication channels including phone, email, and in-person interactions. Follow up promptly to ensure customer satisfaction and retention.
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Customer Service Excellence: Deliver prompt, accurate, and friendly service by addressing customer inquiries related to insurance products such as auto, home, renters, life, and health insurance. Assist customers with eligibility questions, coverage options, policy adjustments, transfers, claim submissions, and billing clarifications to ensure a seamless experience.
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Lead Generation and Appointment Scheduling: Actively identify potential customers through lead development strategies, community engagement, and referrals. Schedule appointments for the Agent to conduct policy reviews and consultations, while effectively identifying and assessing customer needs.
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Product Marketing and Education: Educate customers on the benefits and features of various insurance products and services tailored to their specific circumstances. Use consultative selling techniques to recommend appropriate coverage options that align with customers’ goals and budgets.
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Team Collaboration: Work closely with the Agent and team members to support office operations, contribute to a positive workplace culture, and participate in ongoing training to stay current with industry trends, State Farm products, and regulatory requirements.
Compensation and Benefits
- Competitive hourly wage plus commission and bonus opportunities based on performance
- Comprehensive training and professional development programs
- Supportive team environment with opportunities for career advancement
Qualifications and Skills
- Exceptional communication skills, including written, verbal, and active listening abilities
- Strong interpersonal skills with a genuine passion for helping people
- Excellent organizational and time management skills to handle multiple tasks efficiently
- Self-motivated, proactive, and detail-oriented with a problem-solving mindset
- Ability to build rapport and effectively relate to customers from diverse backgrounds
- Bilingual proficiency in Spanish is highly preferred and considered a strong asset
- Previous experience in customer service, sales, or insurance industry is a plus but not required
How to Apply
If you are motivated to succeed, enjoy working in a fast-paced environment, and see yourself thriving in this role, we encourage you to complete our application. After reviewing your application, we will reach out to discuss the next steps in our interview process.
Join us and become a valued member of a respected State Farm team dedicated to protecting and supporting our customers every day!
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Compensation: $20.00 per hour
Do you want to work with someone who will help you achieve YOUR goals?
We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to work in an environment that is fun, challenging, and rewarding, then Efrain Cazares - State Farm Agent may be the right fit for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity. Come work with an energetic, fun team at Efrain Cazares - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none